Frequently Asked Questions

What is ShopXpress?

ShopXpress is a Kenyan online marketplace that connects buyers with trusted sellers. We offer a wide range of products including fashion, electronics, home goods, and more.

Is ShopXpress free to use?

Yes! Creating an account, browsing products, and contacting sellers is completely free. Sellers may have nominal fees for premium listing features.

Do I need to create an account to shop?

You can browse products without an account, but you'll need to create an account to contact sellers, save favorites, and manage your orders.

How do I buy a product?

Browse products, contact the seller to ask questions, negotiate price if needed, arrange a meeting place, inspect the product, and complete your purchase.

How do I pay for my purchase?

Payment is arranged directly between buyer and seller. We recommend cash on pickup or mobile money transfers (M-Pesa) for security. Always inspect the product before paying.

Can I return a product?

Return policies vary by seller. Always discuss return terms with the seller before completing your purchase. Many sellers offer inspection periods.

How do I contact a seller?

Click on the "Contact Seller" button on any product page. You'll need to be logged in to send messages.

How do I become a seller?

Register for an account, then navigate to your dashboard and complete the seller verification process. Once verified, you can start listing products.

How much does it cost to sell?

Basic listing is free. We offer premium features and promotional options for a small fee. Contact our support team for current pricing.

How do I get paid?

Payment is arranged directly with the buyer. We recommend cash on pickup or mobile money transfers. ShopXpress does not process payments directly.

How do I list a product?

Go to your seller dashboard, click "Add Product", fill in product details (name, description, price, photos), and publish. Make sure to provide accurate information.

How do I reset my password?

Click on "Forgot Password" on the login page. Enter your email address, and we'll send you a link to reset your password.

How do I delete my account?

Contact our support team to request account deletion. Please note that this action is permanent and cannot be undone.

Is my personal information secure?

Yes, we take data security seriously. We use industry-standard encryption to protect your information. See our Privacy Policy for more details.

Is it safe to meet sellers?

We recommend meeting in public, well-lit locations such as shopping malls or coffee shops. Bring a friend if possible, and always inspect products before paying.

Do you offer delivery?

ShopXpress does not provide delivery directly. However, many sellers offer delivery options. Discuss delivery arrangements with the seller before purchase.

What if I receive a faulty product?

Contact the seller immediately through our messaging system. If the seller is unresponsive, reach out to our support team for assistance.

Email: support@shopxpress.com

Phone: +254 700 000 000

Hours: Monday - Saturday, 8:00 AM - 7:00 PM